Offering Experience-Based Solutions Since 1992

Icon Agility Services (ICON) takes on Agile training and consulting projects of all shapes and sizes, but we've earned a reputation implementing sustainable SAFe® and DevOps Transformations for the world's largest enterprises. We are proud of our portfolio of business and our incredible coaches who wholly dedicate themselves to improving the companies we work with. From global brands to local friends, we approach all projects with great enthusiasm and the drive to do it best.

Our Guiding Principles

  • We are servant leaders at heart.
  • We influence the creation of community, joy, and loyalty.
  • We are thought leaders in our industry.
  • We are trusted Partners to each and every client.
  • We bring positive energy and confidence in everything we do.
  • We transform hearts and minds.
  • We practice what we preach.
  • We intentionally listen, care for, and respect our teams, clients, and partners.

Quick Facts

  • Founded in 1992
  • Headquartered in St. Louis, MO
  • First SAFe Partner for Scaled Agile, Inc in 2012
  • 5 SAFe® Program Consultants (SPCTs)
  • Leading SPCT Gold Partner of Scaled Agile, Inc
  • Contributors to SAFe® at all levels of the Framework
  • Co-creators of SAFe® DevOps
  • First Enterprise Business Agility (EBA) Implementation Partner for Agile Transformation, Inc in 2018

Our Company, Our Culture

While we have not always been called Icon Agility Services, our company has had variations of the "Icon" name since 2000. This shortened version of our name has been our company's identity for nearly two decades, and so we adopted it into an acronym to reflect the culture we are trying to achieve. ICON (Innovative, Customer-focused, Openminded, Nurturing) is a reminder of how we try to approach our work each day, how we help our customers, and how we support our teammates.

Innovative

To maintain excellence in our field and meet our own high standards, we must demonstrate consistent expertise and leadership to stay ahead of the market. We constantly acquire and develop new knowledge through education, collaboration, and partnerships.

Innovative

Customer-focused

We strive to offer our customers (and partners) extraordinary service. By fostering meaningful relationships, we build deep levels of trust and mutual appreciation, enabling all parties to execute more quickly, honestly, and effectively.

Customer-focused

Open-minded

We encourage the respectful exchange of ideas and believe that everyone deserves to be heard. We accept and offer constructive criticism in a courteous manner and celebrate the achievements of our teammates.

Open-minded

Nurturing

We place a high value on supporting the people around us, including coaches, customers, partners, our office team, and the local community. By working together and helping each other succeed, we become a more outstanding company.

Nurturing

Our Office Team

Lou Hawn
Lou Hawn
President and CEO
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Stella O'Brien
Stella O'Brien
Sr. VP Sales
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Beth Elliott
Beth Elliott
VP Global Business Development
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Katie Snelson
Katie Snelson
Sr. Business Development Manager
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Alex Brungardt
Alex Brungardt
Business Development Manager
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Daylon Walton
Daylon Walton
Agile Engagement Manager
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Brenda Luebrecht
Brenda Luebrecht
Director of Operations
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Scott Lix
Scott Lix
IT Director, Full Stack Web Developer, ISO
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Emily Witt
Emily Witt
Recruiting & Business Development
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Traci Hawn
Traci Hawn
Operations Manager
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Alyssa Hamilton
Alyssa Hamilton
Marketing Manager
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