Our solutions are experienced-based and sustainable.

Founded in 1992, ICON Agility Services (ICON) is a Lean-Agile coaching and training firm that is wholly devoted to improving the companies we work with. From our collaborative and customer-focused approach, ICON has earned a Gold Standard reputation for implementing SAFe for some of the world's largest enterprises. In addition to our SAFe Fellows and SPCTs, all our coaches are certified SAFe Program Consultants with expertise in topics including Lean Portfolio Management, OKRs, DevSecOps, Product Management, and Business Agility. For almost two decades and counting, we have approached all engagements with great enthusiasm and the drive to always be our best.

Our Track Record

  • Network of 300+ SPCs with minimum 5 years SAFe experience and 10 years Agile experience
  • Contributors to all levels of the SAFe Framework
  • Co-creators of SAFe DevOps
  • Trained 11,500+ certified SAFe professionals
  • 4.5/5 average SAFe instructor rating
  • 1000+ cumulative ARTs launched by ICON SAFe Coaches

Our Office Team

Lou Hawn
Lou Hawn
President and CEO
Stella O'Brien
Stella O'Brien
Sr. VP Sales
Beth Elliott
Beth Elliott
VP Global Business Development
Katie Snelson
Katie Snelson
Director of Sales and Recruiting
Alex Brungardt
Alex Brungardt
Business Development Manager
Daylon Walton
Daylon Walton
Agile Engagement Manager
Brenda Luebrecht
Brenda Luebrecht
Director of Operations
Scott Lix
Scott Lix
IT Director, Full Stack Developer, ISO
Emily Witt
Emily Witt
Operations & Business Development
Traci Hawn
Traci Hawn
Operations Manager
Alyssa Hamilton
Alyssa Hamilton
Marketing Manager
Mike Bellinger
Mike Bellinger
Recruitment & Business Development