Doug Less is an SPCT and Enterprise Agile Coach with a passion for driving measurable business agility. Doug specializes in expanding Agile beyond software — optimizing operations for HR, Marketing, and Business teams, and refining mature product organizations. From implementing Objective and Key Results (OKRs) to leading groundbreaking workshops on "Responsible AI" and "Design Thinking," Doug helps organizations balance innovation with strategic alignment.
Certifications & Milestones
- SPCT (SAFe Practice Consultant Trainer)
Core Expertise
- Agile for Non-Software Teams (HR, Marketing, Product)
- Responsible AI Implementation (SAFe and AI)
- Design Thinking & Customer Journey Mapping
- OKR (Objectives and Key Results) Implementation
Notable Contributions
- Co-hosted global Lean Coffee discussions alongside SAFe creator Dean Leffingwell.
- Authored extensive guidance on Agile Adoption, Scale-Agile transformation pitfalls, and mature product strategy.
- Co-led thought leadership on "Ethics Meets Agility: Achieving Responsible AI".
Thought Leadership & Media
ICON Blog
ICON YouTube & Webinars
- Ethics-Driven AI / Ethics Meets Agility — full webinar (with Dr. Steve Mayner)
- Scaled Agile Q&A 'Lean Coffee' with Dean Leffingwell and Doug Less
- Inspect & Adapt: A Coach's Secrets For Optimizing Your Investment
- The 4 BEST Tips for Optimizing Inspect & Adapt Events in 2024
- The BEST Tool For Inspect & Adapt Preparation
- Common Challenges of Inspect & Adapt
- What is Inspect & Adapt In 6 Minutes | Inspect & Adapt Overview
- Inspect and Adapt Q&A
- SAFe® PI Planning Webinar — September 2023
- The Importance of Effective Inspect & Adapt Events
- Ethics Meets Agility: Scaled Agile's Approach to Achieving Responsible AI (webinar with Dr. Steve Mayner)
- Inspect & Adapt: A Coach's Secrets For Optimizing Your Investment (webinar)
- Lean Coffee with Dean Leffingwell and Doug Less (webinar)