When we sought to enhance efficiency and collaboration across our entire organization - not just IT, but Marketing and HR as well - we knew we needed a partner who understood that agility isn't just a technical methodology; it's a way of working that can power every department. ICON Agility Services didn't just implement Agile; they became embedded partners. By deploying seasoned professionals who worked directly within our teams, they demystified Agile concepts and built confidence in our staff. They took the time to tailor their approach to our unique culture and structure, ensuring that the transformation was sustainable long after they stepped back. The result has been a fundamental shift in how we collaborate, breaking down traditional silos and empowering our people to deliver value faster, across every function of our business.

Before working with ICON, we struggled to clearly see how work moved through our organization. We knew there were delays, but we couldn't pinpoint where, why, or how to fix them. Our process steps were unclear, responsibilities overlapped, and cycle times were more of a guess than a measurement. ICON's coaches came in with the nVeris platform and, within just a few hours, they mapped our entire workflow - something that would have taken us weeks using traditional methods. Even more impressive, they pinpointed a critical bottleneck we didn't even know existed. That blind spot was holding up value flow and had been hidden in plain sight for over a year. ICON didn't just diagnose the problem; they helped our team generate actionable improvements on the spot. We walked away from the workshop with immediate changes to implement and a clear understanding of cycle times, wait times, and ownership across our process. Because of the work ICON facilitated, that previously-unknown bottleneck was elevated to a top-three enterprise initiative for 2026 - representing potential savings in the millions. The speed, clarity, and collaboration were remarkable. ICON turned what would have been a lengthy effort into measurable insight in a single session. Game-changing.

Our journey toward business agility was never intended to be a short-term project, and ICON Agility Services has proven to be the steadfast partner we needed to make it a reality. What began as a complex transition to Agile practices over six years ago has evolved into a fundamental shift in our organizational DNA. The expertise and guidance provided by ICON's practitioners were instrumental in our initial transformation, serving as a game-changer for our productivity and customer focus. Throughout our half-decade-plus relationship, they have moved beyond the role of external consultants to become true mentors and partners. Their team's vetted experience often extending past 10 to 25 years in the field allowed them to identify and coach away common anti-patterns before they could hinder our progress. One of the most significant benefits of this long-term partnership has been the deep trust and consistency they bring. Because ICON practitioners have significant tenure within their own firm, we have benefited from a unified approach that respects our unique company culture. They truly understand that 'culture eats strategy for breakfast,' and they have strategically worked at all levels of our development to ensure mindset change manifests at a rapid, sustainable pace. Six years later, we are more innovative, agile, and resilient than ever before. ICON Agility Services didn't just deploy a methodology; they led us down a path of self-sustaining transformation that continues to deliver business results today.

When we identified gaps in our delivery capacity, we needed more than just "extra hands" - we needed high-caliber practitioners who could hit the ground running without weeks of ramp-up time. ICON Agility Services delivered exactly that. By integrating their expert Scrum Masters and agile practitioners into our teams, we didn't just fill roles; we gained partners who brought immediate, practical experience in complex, regulated environments. What stood out most was their "expert-first" approach. Each practitioner came with deep, vetted experience, allowing them to instantly mentor our internal teams, streamline our ceremonies, and proactively identify and remove impediments that were stalling our progress. They seamlessly adapted to our unique culture and toolsets, fostering a renewed sense of accountability and collaboration across our product teams. ICON has become our go-to partner for supplemental agile support, consistently providing top-tier talent that drives real, measurable velocity and team maturity.

When we launched our agile transformation four years ago, we knew that true organizational change required more than just new processes - it required a fundamental evolution in how we manage work. Our PMO was at a critical crossroads; we needed to bridge the gap between legacy governance and the demand for greater speed and adaptability. ICON Agility Services stepped in not merely as trainers, but as architects of our new operational model. Their expertise in restructuring PMOs to support agile delivery was a turning point for our business. Over the last four years, ICON's coaches have been integral to our maturity. They worked hand-in-hand with our leadership to redefine how we prioritize work and track value, ensuring that our governance frameworks enable our teams rather than slow them down. They didn't just teach us the mechanics of Agile; they helped us embed a culture of continuous improvement across our organization. Today, our PMO is a strategic enabler of our business, and we are delivering higher quality value and homes more efficiently than ever before.

I attended the Certified Scrum Product Owner course last week and now have a new certification. After attending two certification classes in addition to ICON's SA class, I can definitely say that Icon provided a much better experience. The content was superior and there was more of it. The food was also better.

Strongly recommend this course. It provides instrumental tools to help the Agile practitioner expand beyond the bounds of dev teams to identify and quantify bottlenecks in the flow/delivery of outcomes from an idea's inception to delivery to customers.

ICON's SAFe DevOps class struck a great balance of establishing foundational concepts and equipping participants with tactical tools to influence outcomes. You’ll take away a tangible game plan to create efficiencies, better empower teams and instill proven practices to transform your delivery pipeline.

I can tell stories or describe capabilities, but it boils down to two things in my experience with ICON – highly skilled, passionate professionals who can also adapt to the local business context.

ICON has not only raised awareness of gaps in our understanding of Agile development, but has been instrumental in closing those gaps through training, coaching, mentoring, and knowledge transfer.

Many thanks to ICON and Dan [James] for his fabulous instruction. This class was not a DevOps refresher. The ongoing discussion and activity forced me to think about my operational value stream in a way I hadn't before. I feel like I have some strong, data-based arguments for change - and that's what it's all about.

Thoroughly enjoyed and learned a great deal from the course. Can't imagine anyone doing it better!

ICON has been a great partner for Vantiv as they have been instrumental in our Agile Transformation, providing knowledgeable, experienced Agile coaching and guidance.

True to the course description, this course will enable Agile leaders to implement 'Order Of Magnitude' advancements, regardless of your company's Agile maturity.

With ICON's help in the Agile transition, our business partners and leadership started realizing the benefit of fast delivery and better-quality software. Agile teams are happier due to being empowered to make a difference and seeing the fruits of their labor faster.

I really enjoyed the course, given the current situation with remote work/learning, ICON has really nailed the ability to deliver this content online. Thank you all so much for a great course.

ICON Agility has been a valued partner for Intrado’s Scaled Agile transformation. Not only have their coaches been top notch, but ICON has also gone the extra mile to work with Intrado in identifying coaches who fit well into our company culture, ensuring we maximized the value of the coaching engagement.

I recently attended one of the highest value, 1-day training sessions of my career. Led by Larry LaSalle and offering a comprehensive look at the pathways and pitfalls to implementing OKRs at enterprise, I heartily recommend this opportunity.

I felt that our Instructors, Kathy and Doug, did an excellent job of presenting the SAFe program. They were diligent about keeping us on track and focused on the end result of making sure that we all understood the processes and practices of SAFe in preparation for the exam. I believe their presentations combined with the interactive activities kept everyone highly engaged.

Thanks to Kathy Marshak I got the highest score I've ever gotten on a SAFe exam.

Tom was a fantastic partner, teaching SAFe for Teams with me Tuesday and Wednesday. I appreciated his knowledge first and foremost, but also his adaptability and collaboration as he was thrown right in and was instrumental in pulling off a successful training. Fingers crossed we get to work together again, but if other ICON partners are half as good to work with as Tom, I’ll be thrilled.

I recently attended one of the highest value, 1-day training sessions of my career. Led by Larry LaSalle and offering a comprehensive look at the pathways and pitfalls to implementing OKRs at enterprise, I heartily recommend this opportunity.

Covid forced training to a fully remote style. The folks at ICON have responded with class offerings that mash up the standard training slides from SAFe with tools that nicely facilitate remote training gaining the engagement of the class participants and team breakouts.

I really appreciated how the perspective of the Architect was always compared to the Business Perspective and IT Perspective. Whether the topic was DevOps, aligning to Strategy, or steps in the Program Increment Planning; it really helped me to see what the Business or IT representative would be thinking, compared to what I need to be thinking about for the architecture, and how to relate to them as collaborators in the process.

The training did a nice job packaging and presenting core software development practices that have been foundational to excellent software development over the last several years.

The SAFe DevOps training helped me understand how DevOps principles and practices are critical to delivering business value faster and equipped me as an RTE to help support our organization's journey towards DevOps. Dan James is one of my favorite SAFe course instructors who brought a depth of knowledge, real-world experience to make concepts understandable, and a fun sense of humor which made the class an engaging experience.

As an instructor, I found Dan James' DevOps class to be extremely well organized, exceptionally presented, and immediately relevant. Our team began using the SAFe methods right after the class and found tremendous benefit, initially saving over 30 hours of waste time in each iteration. We revisit every program increment and continue to see improvement. Our Value Stream and Health Check evaluations continue to be the single most impactful ceremony for our team.