ICON Agility Services Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or engage with ICON Agility Services at https://www.iconagility.com (the "Site") or use our training, consulting, and workforce development services.

Last updated: May 2025

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser type, IP address, time zone, and cookies installed on your device. As you browse the Site, we also collect information about the pages you view, the search terms that referred you here, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • Log files — track actions on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels — electronic files used to record information about how you browse the Site.
  • Google Analytics — used to collect, record, and process information about how you use the Site.
  • HubSpot — used for marketing analytics, chat support, and contact form submissions. HubSpot may set cookies to identify returning visitors and track engagement.
  • Cookies — small data files placed on your device to remember preferences and support site functionality.

When you register for a course, request a consultation, or submit a contact form, we collect information such as your name, email address, phone number, organization, job title, and billing information. We refer to this as "Registration and Transaction Information."

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Registration and Transaction Information.

How We Use Your Personal Information

We use Registration and Transaction Information to:

  • Process course enrollments and service engagements, including payment and invoicing
  • Communicate with you about your registration, schedule, or account
  • Provide instructors with a roster of registered students
  • Screen transactions for potential risk or fraud
  • Send you information about our services, upcoming courses, and promotions, where you have opted in

We use Device Information to improve and optimize our Site — for example, by generating analytics about how visitors browse and interact with our content, and to assess the effectiveness of our marketing campaigns. Device information may also be used for advertising and retargeting purposes.

Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers to support our operations, including:

  • Payment processors — to securely handle billing for course registrations and service engagements. We do not store full payment card details.
  • Google Analytics — to understand how visitors use our Site. You can learn more about Google’s privacy practices at policies.google.com/privacy.
  • HubSpot — for CRM, marketing automation, and chat. You can learn more at legal.hubspot.com/privacy-policy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational page at networkadvertising.org.

You can opt out of targeted advertising through:

Do Not Track

We do not alter our Site’s data collection and use practices in response to Do Not Track signals from your browser.

Your Rights

Depending on where you reside, you may have certain rights regarding your personal information:

  • European residents (GDPR) — You have the right to access, correct, update, or request deletion of your personal information. You may also object to processing or request that we restrict it. To exercise these rights, please contact us using the details below.
  • California residents (CCPA) — You have the right to know what personal information we collect and how it is used, to request deletion of your information, and to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at info@iconagility.com.

Please note that if you are a European resident, your information may be transferred outside of the European Economic Area, including to the United States.

Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes described in this policy, including maintaining records of course enrollments and transactions, unless a longer retention period is required by law or you request deletion of your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

For questions about our privacy practices, to exercise your rights, or to make a complaint, please contact us:

ICON Agility Services
33 Lake Forest Circle, Lake St. Louis, MO 63367, United States
Email: info@iconagility.com

Last updated: May 2025. This Privacy Policy is effective as of the date last updated above.