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Foundations
- AI Use Case
- A specific application of AI to a business problem or workflow where it can add measurable value.
- Why Prioritize Use Cases
- Resources are limited; focusing on the highest-value, most feasible opportunities maximizes return and builds momentum.
- Value Streams and AI
- Looking across value streams and workflows to find where AI can reduce delay, improve quality, or unlock insight.
- Augmentation Opportunities
- Tasks where AI can assist people — drafting, summarizing, analyzing — often the fastest source of value.
Identifying
- Use Case Discovery
- Systematically surfacing candidate applications through workshops, interviews, and workflow analysis.
- Pain Points and Bottlenecks
- Looking for repetitive, slow, or knowledge-heavy steps where AI can help most.
- Opportunity Canvas
- A structured tool to capture a use case's problem, users, value, and approach.
- Data Availability
- Assessing whether the data needed to support a use case exists and is usable.
Evaluating
- Value Assessment
- Estimating the business impact of a use case — time saved, quality gained, revenue or risk reduction.
- Feasibility Assessment
- Judging whether a use case is technically and organizationally achievable given data, tools, and skills.
- Risk Assessment
- Considering ethical, privacy, security, and compliance risks before pursuing a use case.
- Effort and Cost
- Estimating the investment required to build, deploy, and sustain the use case.
- Readiness
- Assessing organizational readiness — skills, culture, governance — to adopt the use case successfully.
Prioritizing
- Value vs. Effort Matrix
- Plotting use cases by value and effort to spotlight high-value, low-effort quick wins.
- Impact vs. Feasibility
- Ranking opportunities by potential impact against how feasible they are to deliver.
- WSJF-Style Prioritization
- Sequencing use cases by value and urgency relative to effort for the best economic return.
- Portfolio of Use Cases
- Balancing quick wins, strategic bets, and foundational investments across a portfolio.
Validating
- Proof of Concept (PoC)
- A small, time-boxed experiment to validate a use case's value and feasibility before scaling.
- Minimum Viable Use Case
- The smallest implementation that tests the core hypothesis and delivers early value.
- Success Metrics
- Defining measurable outcomes upfront so the value of a use case can be proven.
- Scaling Decision
- Deciding whether to scale, adjust, or stop a use case based on PoC results.
Responsible AI
- Responsible Use Screening
- Checking each use case against ethical, privacy, and governance criteria before proceeding.